Regional Account Manager

This position carries a dual responsibility for both account management and retention of an existing territory facility account base, while additionally selling the depth and scope of HealthDrive’s multi-disciplinary medical and dental contract services to current and new prospective nursing homes and assisted living facilities.

• Act as field liaison between HealthDrive and our facility customers.
• Adopt HealthDrive philosophy of working within team selling/servicing approach to effectively maintain, build and grow facility account base and corresponding resulting revenue.
• With guidance of Senior Director of Operations (SDO) work to craft strategic plan toward building facility patient enrollment and recall.
• In conjunction with direction from SDO, identify prospective area opportunities for new homes based on our ability to successfully service area and prospective contracts with adequate discipline-specific provider coverage.
• Identify opportunities to leverage relationships in one facility to other facilities in chain or multi-facility system.
• Initiate daily communication with SDO and Internal Field Operations team to discuss and timely resolve issues/concerns.
• Educate nursing home admission, medical, clinical, administrative, social work, business office and other personnel relative to HealthDrive service program.
• Build and maintain strong working relationships with all facility decision makers including Administrator, Director of Nursing, Social Worker, Business Office Manager and other key nursing home personnel.
• Offer and introduce facility census audits and other reports to assist in identifying current patients enrolled for service(s) and identify qualified residents in an effort to improve provider productivity.
• Attendance at local and regional trade shows and conferences.
• Conduct facility in-services and other educational presentations.
• Complete and timely respond to management with required updates and KPI’s.
• Other duties and tasks may be assigned as appropriate or necessary.

Skills and Specifications:

The Regional Account Manager must have previous experience selling in a healthcare environment or nursing home company. Must have working knowledge of sales and marketing strategies. They must possess confidence, experience and skills to support organizational activities. This individual must have the ability to manage conflict, be a good communicator and an active listener, and possess strong decision-making skills. Must be comfortable commuting throughout New Jersey to visit all customers.

Physical Requirements:

• Ability to sit for long periods of time.
• Ability to lift up to 30 lbs occasionally for duties related to office work.

Education & Qualifications:

To qualify for this role the individual must have a minimum of a Bachelor’s Degree and/or equivalent work experience. Prefer a minimum of two (2) years’ experience in a sales or account management/client services role. Nursing Home experience is highly preferred. Must have a valid driver’s license.

Travel:

This is a daily travel, road warrior position!