HealthDrive

Customer Care Representative

US-MA-Wellesley
Category
Customer Service/Support

Overview

HealthDrive delivers on-site dentistry, optometry, podiatry, and audiology to residents in long-term care, skilled nursing, and assisted living facilities. Each specialty offered by HealthDrive is one that directly impacts the quality of daily life for the deserving residents we serve. HealthDrive connects patients in need of vital healthcare to doctors committed to dignity and excellence.  Full medical and dental benefits are offered for this position including 401k, life insurance, short and long term disability, health spending account and 15 days of paid time off within first year of employment.

Responsibilities

The Customer Care Representative’s primary responsibilities are answering and responding to inquiries for external staff, providers and customers, in a professional and timely manner in accordance with Company policies and procedures.

 

  • Answer incoming telephone calls and provide exceptional customer service when interacting with patients, responsible parties, facilities, insurance plans and all internal and external customers
  • Triage situations by using multiple programs at once
  • Retrieve and respond to voice mail messages with 24 hours of message receipt dates
  • Follow-up on outstanding requests to ensure prompt follow-up is received.

Assist with other duties, tasks and special projects as needed to help meet departmental objectives

Qualifications

  • HS diploma required; Associate’s Degree or Bachelor’s degree (or equivalent) is preferred.  
  • Answer incoming telephone calls and provide exceptional customer service when interacting with patients, responsible parties, facilities, insurance plans and all internal and external customers
  • Triage situations by using multiple programs at once
  • Retrieve and respond to voice mail messages with 24 hours of message receipt dates
  • Follow-up on outstanding requests to ensure prompt follow-up is received
  • Knowledge and experience with medical terminology and prior dental, optometry, audiology or podiatry services a plus.  
  • Proficient in using Microsoft Applications (Word, Excel, Outlook, etc.) and have the ability to create and update Excel spreadsheets
  • Excellent communication skills both verbal and written with the ability to handle stressful situations with a calm demeanor while providing exceptional customer service.   
  • The ability to work in a fast-paced, high volume call center environment and to work effectively and efficiently with both custom and “off the shelf” computer applications. 
  • Must be able to effectively multitask and possess excellent attention to detail with exceptional follow-up skills.
  • Effectively multitask and possess excellent attention to detail with exceptional follow-up skills
  • Excellent communication skills both verbal and written with the ability to handle stressful situations with a calm demeanor while providing exceptional customer service.
  • Ability to work in a fast-paced, high volume call center environment.
  • Work effectively and efficiently with both custom and "off the shelf" computer applications.
  • Self- motivated with the ability to work well independently and as part of a team with minimal direct supervision.  
  • A proven track record of dependability/reliability with an exemplary attendance record

 

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