Service Coordinator

Job Locations US-TX-Fort Worth


HealthDrive delivers on-site dentistry, optometry, podiatry and audiology to residents in long-term care, skilled nursing and assisted living facilities. Each specialty offered by HealthDrive is one that directly impacts the quality of daily life for the deserving residents we serve.  HealthDrive connects patients in need of vital healthcare to doctors committed to dignity and excellence.


The Service Coordinator is responsible for obtaining necessary paperwork so auxiliary services can be provided to residents of skilled nursing facilities.


  • Following guidelines set by management, coordinate mailings of a specific patient base requested by skilled nursing facilities.
  • Effective follow up on outstanding documentation. Tasks include:
    • Outreach to PCP’s, NP’s and PA’s
    • Outreach to Skilled Nursing Facility staff
    • Coordination of outreach to patients or responsible parties
    • Initiate all prior authorizations needed for services based on patient’s insurance
    • Attach all forms to patient medical record upon successful processing
  • Manage documents in queue to ensure:
    • Prioritize time sensitive and emergency visits, including same day add-on’s as needed
  • Update internal programs with documentation of any and all insurance information obtained from carriers
  • Ensure clear, concise, notes are added to patient record for any reason and follow up as needed to complete registration
  • Scan of original documents into the computer system and attach to appropriate patient record when applicable
  • Update Managers with feedback from customers to improve services

Other duties and tasks may be assigned as appropriate or necessary


  • Must have excellent interpersonal skills
  • Strong ability to communicate both verbally and in writing
  • Must have basic knowledge in Microsoft office programs (ex: Word, Excel)
  • Must be able to type and navigate multiple HealthDrive applications
  • High school diploma required, Associate's Degree preferred


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